Therapist Terms of Engagement

Effective date: 20 October 2026
Last updated: 20 October 2026

These Therapist Terms ("Therapist Terms") form an agreement between you, the mental health professional listing your services ("Therapist", "you"), and HappenCare, a sole proprietorship owned by Mohammed Janish P T, with its address at WA Allotment No. WS A06, 14/104M, 2nd Floor, Sahara Centre, Calicut Road, Angadipuram, Perinthalmanna, Malappuram, Kerala – 679321, India ("HappenCare", "we", "us").

By applying to list on HappenCare, or by accepting a booking through it, you agree to these Therapist Terms, our Terms of Service, and our Privacy Policy.

1. Relationship

1.1 You are an independent professional. Nothing in these Therapist Terms makes you an employee, partner, agent, or joint venturer of HappenCare.

1.2 You are solely responsible for the professional services you provide, including assessment, clinical judgement, treatment approach, advice, and record-keeping.

1.3 HappenCare provides a technology platform for Clients to discover you, book sessions, and pay. HappenCare does not direct how you practise.

2. Eligibility and credentials

2.1 Categories. Every Therapist is listed under one category, which is shown on their profile:

2.2 In every category you must also:

• have at least 1 year of relevant supervised or professional experience;
• provide valid government-issued photo identity proof, PAN, and bank account details;
• provide your qualification certificates and evidence of professional experience.

2.3 Verification. Before your profile goes live, the Head of our Expert Panel, a practising clinical psychologist, checks your qualification certificates, registration certificate (where your category requires one), photo identity, and experience evidence. Where a public register exists for your category — such as the RCI register — we verify your registration number against that register, not only against the certificate you send us. We also carry out reference and public-record checks. Verification is repeated annually. You confirm that everything you submit is true, complete, and not misleading, and you agree to cooperate with annual re-verification.

2.4 Ongoing duty. You must tell HappenCare within 7 days if:

• your registration lapses, is suspended, or is cancelled;
• any complaint, disciplinary action, or legal proceeding related to your professional practice is started against you;
• any information on your profile changes.

Your profile will be hidden immediately once we learn that a registration your category requires is no longer valid, and will stay hidden until valid registration is restored. Clients with bookings affected by this are offered a full refund or an alternative Therapist, and no payout is made for those sessions.

2.5 Titles and claims. Use the title "Dr." only if you hold a doctoral or medical degree that entitles you to it. Do not describe yourself as "licensed" or "RCI-registered" unless you are. Your profile must accurately reflect your qualifications, specialisations, languages, and experience.

3. Professional conduct

You agree to:

3.1 practise in line with the ethical code of your profession and applicable law, including the Mental Healthcare Act, 2017 where it applies to you;

3.2 practise only within your competence, and refer Clients to other professionals or higher levels of care where appropriate;

3.3 not enter into any romantic, sexual, financial, or other dual relationship with a Client;

3.4 not prescribe, recommend specific doses of, or advise stopping any medication through HappenCare. Prescription services are not currently offered on the Platform;

3.5 conduct sessions from a private, quiet, professional setting, using headphones where others may be nearby;

3.6 start and end sessions on time, and give each Client your full attention;

3.7 treat every Client with respect, regardless of their religion, caste, gender, sexual orientation, disability, nationality, or background.

4. Sessions

4.1 Use only the Google Meet room assigned to you by HappenCare. Do not move sessions to personal phone numbers, other apps, or other links.

4.2 Admitting Clients. Your meeting room is reused across your bookings, so you must admit each Client yourself at the start of their session. Check the name against your booking before admitting anyone, and never admit a person while another session is in progress. If someone you do not recognise asks to join, do not admit them, and tell HappenCare.

4.3 No recording. Never record any session (audio, video, screenshots, or chat) without the Client's prior written consent and HappenCare's approval.

4.4 No AI processing of sessions. Do not use automated transcription, AI note-taking, session-summary tools, or any other automated analysis on a HappenCare session, and do not enter session content into such a tool afterwards. If HappenCare introduces any feature of this kind, it will require the Client's separate opt-in consent first.

4.5 At the start of the first session, confirm the Client's identity, current location, and emergency contact, and confirm they have accepted the Teletherapy Informed Consent.

4.6 Adults only. HappenCare is an adults-only platform. If you believe a Client is under 18, end the session and tell HappenCare immediately. Do not continue, even with a parent present.

4.7 Clients outside India. HappenCare currently serves Clients in India and in the Gulf Cooperation Council countries (the UAE, Saudi Arabia, Qatar, Oman, Kuwait, and Bahrain). You may decline Clients in any country where you are not comfortable providing services, and you are responsible for deciding whether it is appropriate to do so.

4.8 Availability. Keep your calendar up to date. Slots you publish are bookable immediately, without a further confirmation step from you, so a slot you leave open is a commitment you must honour. Repeated failures to attend are dealt with under Section 8.

5. Crisis and safety protocol

If a Client appears to be at serious and imminent risk of harming themselves or others during or around a session, you must:

1. stay with the Client (on the call) where safe and possible;
2. direct the Client to local emergency services and crisis resources in the country where they are;
3. contact the Client's emergency contact and/or local emergency services where necessary;
4. inform HappenCare at support@happencare.com within 24 hours, sharing only the minimum information needed;
5. document your actions in your professional records.

6. Confidentiality and data protection

6.1 Keep all Client information strictly confidential, subject only to legal and ethical exceptions.

6.2 Use Client personal data only to provide sessions booked through HappenCare. Never use it for your own marketing or share it with anyone else.

6.3 If you keep session notes or records, you are responsible for storing them securely (for example, encrypted and password-protected), keeping them only as long as your professional obligations require, and deleting them securely afterwards.

6.4 Tell HappenCare within 24 hours if you become aware of any loss, leak, or unauthorised access to Client data, so we can meet our legal breach-notification obligations.

6.5 HappenCare processes your personal data (name, qualifications, photo, bank details, and so on) as described in our Privacy Policy, and displays your professional profile publicly.

7. Fees, commission, and payouts

7.1 You set your session fees, which are shown on your profile. HappenCare may set a minimum or maximum fee range.

7.2 HappenCare collects payments from Clients on your behalf and deducts a platform commission of 20% of the session fee.

7.3 Payouts of the balance are made to your registered bank account weekly for sessions completed in the previous cycle, after deducting:

• HappenCare's commission;
• any refunds owed to Clients because of your cancellation, no-show, or conduct;
• any tax deducted at source (TDS) as required by income-tax law.

7.4 Invoicing. HappenCare issues the Client's receipt or invoice for the session on your behalf, as the party collecting payment for you, and separately accounts to you for its commission. You authorise HappenCare to do this.

7.5 Taxes. Counselling and therapy services offered through the Platform are currently treated as exempt from GST, and no GST is added to session fees. You remain responsible for your own income tax, and for your own GST position should it change or should your circumstances require registration. You will give HappenCare the tax information it needs, and HappenCare will issue TDS certificates where tax is deducted at source. If the tax treatment of these services changes, HappenCare will tell you before the change affects your payouts.

7.6 You must not ask Clients to pay you directly, or accept extra payments, for sessions booked through HappenCare.

8. Cancellations by Therapists

8.1 If you need to cancel, do so at least 24 hours before the session wherever possible, through the Platform.

8.2 If you cancel less than 24 hours before a session, or don't join within 10 minutes of the start time, the Client will receive a full refund or free reschedule under our Refund & Cancellation Policy, and no payout will be made for that session.

8.3 Repeated late cancellations or no-shows (3 in any 30-day period) may lead to your profile being hidden or suspended.

9. Contact outside the Platform

9.1 No solicitation. While you are listed on HappenCare, and for 12 months after your last session with a Client through the Platform, you agree not to invite that Client to book or pay for sessions with you outside HappenCare. This does not apply to Clients who were already your clients before they found you on HappenCare.

9.2 No off-platform contact details. Do not give a Client your personal phone number, personal email address, social media handles, or payment details during or after a session booked here, and do not ask for theirs beyond what HappenCare provides.

9.3 A Client's own choice. A Client is always free to decide who they see. If a Client asks to continue with you privately, you must tell HappenCare and must not arrange it during a HappenCare session. Any arrangement made outside the Platform is entirely between you and that person, and HappenCare's verification, payment handling, refund policy, complaints process, and insurance arrangements do not extend to it.

10. Marketing

10.1 You allow HappenCare to use your name, photo, qualifications, and profile content to promote your services and the Platform, including on our website, social media, and podcast. You can ask us to stop at any time after your listing ends.

10.2 If you appear in HappenCare content (such as the podcast), you must not share any information that could identify a Client.

11. Insurance

HappenCare strongly recommends that you hold professional indemnity insurance that covers online practice.

12. Complaints about you

If a Client complains about your conduct, HappenCare will tell you about the complaint and give you a fair opportunity to respond. Depending on how serious it is, HappenCare may hide or suspend your profile while it investigates. If the complaint is upheld, HappenCare may remove you from the Platform, refund the Client, and, where required by law or where there is serious risk to Clients, inform your professional regulatory body.

13. Indemnity and liability

13.1 You agree to compensate HappenCare for any claims, losses, or costs (including reasonable legal fees) arising from your professional services, your breach of these Therapist Terms, or your breach of the law.

13.2 HappenCare is not liable for any indirect or consequential loss, such as loss of income. HappenCare's total liability to you is limited to the commission it earned from your sessions in the three (3) months before the claim.

14. Term and termination

14.1 These Therapist Terms apply from the day your profile is approved until either party ends them.

14.2 You may leave HappenCare by giving 15 days' written notice. You must honour, or arrange suitable alternatives for, all confirmed bookings during the notice period.

14.3 HappenCare may suspend or remove your profile immediately if you breach these Therapist Terms seriously, if your registration lapses, if there is a credible safety concern, or if required by law. Otherwise, HappenCare may end these terms with 15 days' notice.

14.4 After termination, HappenCare will pay all amounts due to you for completed sessions, less any deductions under Section 7.3. Sections 6, 9, 13, and 15 continue to apply after termination.

15. General

15.1 These Therapist Terms are governed by the laws of India. The courts at Malappuram, Kerala have exclusive jurisdiction.

15.2 HappenCare may update these Therapist Terms with 15 days' notice by email. If you continue accepting bookings after the changes take effect, you accept the updated terms.

15.3 If any part of these Therapist Terms is unenforceable, the rest remains in effect.

Contact: support@happencare.com

☐ I have read and agree to the HappenCare Therapist Terms of Engagement, and I confirm that all the information and documents I have submitted are true and accurate.